Create Correspondence

Correspondence can be created from an entity (person, practitioner, organisation) or from an item (permit, notification, warrant).

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Create Correspondence

From the relevant entity or item, expand the Correspondence section, if required, then follow the steps below.

  1. Click Create Correspondence. The Manage Correspondence popup displays.

  2. Select a Template.

  3. Select the relevant name and address for the Recipient.

  4. Select the Method for sending the correspondence. By default SafeScript is selected. You can select other methods as well.

  5. Select the Team.

  6. Click Generate. The Edit Correspondence popup displays with a preview of the correspondence.

    Review the letter and make any changes—for example, to delete irrelevant sections, replace placeholder text, or to provide more details.

  7. Click Save.

  8. If you are satisfied that the correspondence is correct, select the Publish checkbox, then click Save.

  9. At the confirmation prompt, click OK.

Retract Correspondence

If you realise that you made a mistake when you published the correspondence, you can retract it.

  1. Locate the correspondence that you want to retract and select it.

    The Manage Correspondence popup displays.

  2. Select the Retract checkbox.

  3. Enter a Retraction reason.

  4. Click Save.

  5. Click OK to confirm.